We would like to thank you for your continued loyalty and patience throughout the pandemic. We continue to attempt to find ways to serve our clients more efficiently and effectively during this difficult time. We have listened to concerns such as incoming calls to the clinic and continue to work on changing to meet your needs. We have maximized the number of phone lines available and are currently using a texting method of checking in for all appointments scheduled with the doctors. This can be done from our parking lot and instructions are posted at each numbered parking space.
During this time, we continue to try to serve all of your pets' emergent issues as well those which cannot be planned nor an appointment made in advance. We will utilize a triage system in order to best serve our patients along with you, the client. Because of this system, an animal might be seen first if there is a critical situation. After critical patients, the appointments will take priority along with euthanasia. Once these situations are addressed, we will then attempt to see any patients as a work-in by order of priority and arrival as long as we have a doctor available and if it is before 4PM. We would ask for any work-in to realize that typical wait times are estimated to be at least 1 -2 hours but could be longer.
If you feel that your pet is in a crisis situation, please express this to our staff on the phone or seek help at any emergency clinic in our area that is listed below.
Due to the number of emergency work-ins, we also ask that annual appointments without additional health issues make an appointment instead of trying to be worked in. This will help decrease everyone's wait times. If there is a large number of emergency cases with extended wait times and you have an annual examination (without an appointment), you will be asked to set up an appointment by our receptionists, even if you are in our parking lot.
We continue to offer only Curb Side Service at this time as we closely monitor guidelines from the CDC and AVMA along with the number of cases of COVID-19 in our area. This will allow us to remain open and keep patients, clients, and employees safe and healthy. The exceptions to this Curb Side Service include euthanasia appointments in which a maximum of 2 clients can enter the building wearing masks and those deemed necessary by the veterinarian where communication with the client in person is necessary. Masks are required by all those entering our facility. If you are experiencing flu-like symptoms, have a fever, or have been in contact with anyone that has tested positive for COVID-19, please reschedule your appointment for a later time or please inform us if you are a work-in. We will continue to keep you informed as protocols change throughout the upcoming months.
Matthews Animal Clinic Staff